Position Title: Temporary Customer Support Coordinator

Overview

The Customer Coordinator plays a key role in overseeing tasks that influence day-to-day operational performance and communicating critical updates to clients. This role also ensures that project details and customer expectations are clearly conveyed to internal production teams in alignment with organizational standards.

Key Responsibilities

• Enter customer orders into the internal ERP platform with accuracy; start with entry-level tasks and gradually take ownership of new incoming projects.
• Prepare, review, and revise cost estimates to confirm completeness and correctness.
• Track project schedules and shipping timelines to ensure deliveries meet client expectations.
• Address questions, issues, and requests from internal teams and external customers, offering effective solutions for assigned accounts.
• Provide backup support to fellow Project Coordinators when needed.
• Maintain all necessary documentation, including customer proofs, project files, and related records.
• Respond promptly, courteously, and professionally to client inquiries.
• Assist the sales team with customer account activities, including communications and troubleshooting.
• Conduct follow-up outreach to clients after project completion to verify satisfaction.

Qualifications

• Minimum 1 year of experience in data entry or customer service within an office environment.
• High school diploma required; Associate's or Bachelor's degree preferred.
• Background in graphics or printing environments is beneficial.
• Prior experience using ERP software is preferred (knowledge of Radius or Syteline is advantageous).
• Strong proficiency in Microsoft Word and Excel.
• Willingness to learn new tools and systems.
• Ability to work collaboratively and develop strong relationships across teams.
• Comfortable juggling multiple tasks and projects simultaneously.
• Self-motivated, positive, and eager to take on new challenges.
• Excellent written and verbal communication abilities.

Additional Details

• Compensation: $23-$28 per hour (depending on experience)
• Schedule: Monday-Friday, 8:00 a.m.-4:30 p.m. (30-minute lunch)
• Work Arrangement: Fully onsite ; East Metro , MN
• Employment Type: Temporary
• Duration: Immediate start through approximately end of August (about 5 months)

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.